Small businesses should invest in chatbot technology now



AS widely predicted, artificial intelligence (AI)-powered chatbots are no longer exclusive to Fortune 500 companies.


According to a recent Research and Markets study, the global chatbots market is projected to witness a compound annual growth rate of 32.78 per cent by 2023, reaching a total market size of US$895.27 million from US$163.34 million in 2017.


In 2018, many smaller organisations will start using chatbots to offload transactional requests to improve the overall customer experience and operational efficiencies.


Still for many, the creation and deployment of chatbots is viewed as too costly and complex, and a large number of organisations are still struggling to deliver effective chatbot technologies.


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